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Jackpot Lounge Review
The best online casinos in Canada all share something in common: they all stand tall under the lights of our review method; the same method that led this Jackpot Lounge review:
- Confirm Jackpot Lounge is licensed and safe.
- Judge Jackpot Lounge’s promotions and bonuses.
- Sign up for a new player account in Jackpot Lounge.
- Assess the accepted payment methods in Jackpot Lounge.
- Uncover the cryptocurrencies Jackpot Lounge accepts.
- Evaluate Jackpot Lounge’s library of casino games.
- Test withdrawing from Jackpot Lounge.
- Question the customer support team at Jackpot Lounge.
- Review Jackpot Lounge’s play experience.
- Consider the helpfulness of Jackpot Lounge’s responsible gambling page.
Jackpot Lounge licensing, safety, and trustworthiness
Before beginning any of our online casino reviews, we always ensure the casino is licensed and safe for players in Canada. We start our reviews the way we start this Jackpot Lounge review: by revealing those findings.
Jackpot Lounge – complete list of licences
- Malta Gaming Authority – Licence No. MGA/B2C/991/2023
What makes Jackpot Lounge safe in Canada?
The Malta Gaming Authority is one of the industry’s leading regulators, and its licence is a sign to players that a casino that holds one will be safe. Our Jackpot Lounge review took its time to uncover the security measures put in place to meet the requirements of the licence, and this is what we found:
- Safety of funds and personal data – Jackpot Lounge ensures the safe transfer of funds and the protection of personal data by using TLS v1.2 encryption at the very minimum. This means that the information is turned into a code during transmission and can only be decoded with a private key. Banking details or any other personal information is secure in Jackpot Lounge.
- Fairness of games — Other than the casino’s live games, the online slots and table games at Jackpot Lounge use Random Number Generators to ensure game results are fair.
Welcome offers and promos – grab a bonus at Jackpot Lounge!
After the welcome bonus, Jackpot Lounge is unfortunately light on casino bonuses. Any bonus money or free spins from the casino come with a 35x wagering requirement, unless specified otherwise. Our Jackpot Lounge review takes a look at the welcome bonus and loyalty program.
Jackpot Lounge’s new player bonus
The best casino welcome bonuses come with deposit matches and free spins, and Jackpot Lounge’s bonus for new players is exactly of that ilk!
Players can claim a 100% bonus of up to $1,777 and 177 free spins over their first three deposits. There is a minimum deposit of $10, and the casino’s usual 35x wagering requirement applies to both the bonus money and the free spins.
Here’s how Jackpot Lounge’s welcome bonus works:
| Deposit | % of Match | Amount | Free Spins |
|---|---|---|---|
| First | 100% | up to $777 | 77 |
| Second | 100% | up to $500 | 50 |
| Third | 100% | up to $500 | 50 |
Jackpot Lounge VIP program
Jackpot Lounge’s loyalty program isn’t like the usual ones that are filled with VIP casino bonuses. Instead, Jackpot Lounge gets right to the point: players earn loyalty points that can be directly redeemed for bonus money.
Players are given an automatic 500 loyalty points with their first deposit and earn additional points for subsequent deposits and by wagering on casino games. 1,000 points is equal to $5, which is the minimum redeemable amount. It’s a pretty cool VIP program because it is so straightforward and to the point.
How to register a new account with Jackpot Lounge
To register for a new player account in Jackpot Lounge, players need only to complete a very simple process:
- Click “Sign Up” at the top right.
- Enter personal information, such as your name, date of birth, and address, and click “Next Step.”.
- Enter your email and phone number; select your language and currency, and set your communication preferences. Click “Next Step.”
- Create a username and password.
- Confirm you are at least 18 years old and accept Jackpot’s Terms and Conditions, Privacy and Cookie Notice, and Funds Policy.
- Click “Create Account.”
Jackpot Lounge payment methods in Canada
Jackpot Lounge accepts the most popular forms of casino payment methods in Canada, such as Interac, Visa, and Mastercard. The list is not much longer though. The casino does not accept any e-wallets or cryptocurrencies. Jackpot Lounge is limited in this regard. The casino also takes its time processing withdrawal requests, which are held for a minimum of two business days. There’s room for improvement here.
Perhaps the casino will add more options in the future, but, for now, these are Jackpot Lounge’s acceptable payment methods in Canada:
| Payment Method | Min Deposit | Max Withdrawal | Deposit Time | Withdrawal Time |
|---|---|---|---|---|
| Interac | $10 | $5,000/week | Instant | Between 2 and 7 business days |
| Visa | $10 | $5,000/week | Instant | Between 2 and 7 business days |
| Mastercard | $20 | $5,000/week | Instant | Between 2 and 7 business days |
| PaySafeCard | $15 | N/A | Instant | N/A |
| Bank Transfer | N/A | $5,000/week | N/A | Between 2 and 7 business days |
Games you can play at Jackpot Lounge
Let’s get to the games. We all came for the games! So, what about those games?
While not the largest catalog we’ve seen, our Jackpot Lounge review found a good collection of online slots available in Canada that is rounded-out by a quality, albeit limited, live casino. Let’s take a closer look.
Recommended slots you can play at Jackpot Lounge
There are more than 1,600 online slots in Jackpot Lounge. That includes big hits like Wolf Gold and Book of Dead as well as newer games like Tons of Suns and Pineapple Pop. The casino has sadly not made very good use of game categories, with no categories for megaways slots, cluster mechanics, bonus buy slots, or instant games. That’s something we’d like to see improved.
From what we saw, these are our favourite online slots available at Jackpot Lounge in Canada:
Exquisite live dealer tables available in Jackpot Lounge
The live casino at Jackpot Lounge is small. Only 10 game cards appear on the live casino menu, although a few of those cards are for lobbies that offer a number of tables within. These include Pragmatic Play lobbies for blackjack and baccarat, as well as the Jackpot Lounge lobby for a number of additional games, including options for roulette and poker. The tables are reliable, but there are very few of them.
Game shows you can play in Jackpot Lounge
Jackpot Lounge has a surprisingly large number of game shows available relative to the size of its live casino. Players can try popular titles, like Boom City and Sweet Bonanza Candyland, or visit the Pragmatic Play game show menu for a larger selection.
Popular game providers Jackpot Lounge works with
Jackpot Lounge works with 45 game providers. Reliable studios like Microgaming, Gameburger, BGaming, Relax Gaming, All41Studios, and Play’n Go provide Jackpot Lounge with some of its most popular games.
Time to collect your winnings? Here’s how to withdraw from Jackpot Lounge
Before approving your request for a withdrawal, Jackpot Lounge requires players to verify their identity. As our Jackpot Lounge review describes below, verification can and should be completed in advance of making a withdrawal request, which we also cover.
Documents and information required for identity verification in Jackpot Lounge
As soon as players open their account, they can upload their verification documents to Jackpot Lounge, and we recommend they do. Players need to navigate through their player account to the upload page (jackpotlounge.com/kyc/), by clicking the KYC button on the “My Details” page, to provide the required documents:
- Proof of identification: a clear copy of your ID, passport, or driver’s licence
- Proof of address: a recent utility bill or bank statement detailing your address
Step-by-step guide on how to request a withdrawal from Jackpot Lounge
If you have verified your identity with Jackpot Lounge in advance, then withdrawing from the casino will be a quick process:
- Click on your account profile in the top right.
- Select the “Withdrawals” tab.
- Select the payment method.
- Enter the withdrawal amount.
- Enter the requested information related to the selected payment method.
- Click “Submit.”
Jackpot Lounge’s customer support
It’s as if the structures are there, but the casino is still working on the content. That’s the sense we get when visiting Jackpot Lounge’s FAQ page. There’s arrows to look at more, but there is nothing more to look at. The questions are limited in scope. You are unlikely to find the help you require there.
Thankfully, Jackpot Lounge has an email address. The casino also has a form players can use to contact the casino with questions, but when we tried it, we received an “An error occurred while sending email template. Please contact administrator.” message. Similarly, there is a 24-7 live chat as well, but when we clicked the button for it, nothing occurred.
The structures are there, but the content is still a work in progress.
To Jackpot Lounge’s credit, their support team responded to our email with a detailed response within a few hours. That’s the route to go until the casino fixes the problems we encountered.
| Contact: | Average Answer Time | |
|---|---|---|
| [email protected] | 2-6 hours | |
| Phone | N/A | N/A |
| Live Chat | 24-7 | N/A |
The overall play experience in Jackpot Lounge
Jackpot Lounge has a bright, white background. Dark purple menus feature white text to create the impression the text is seeing through to the background. The casino looks clean and simple. Once players start roaming around the casino, though, they will find it a bit clunky with unnecessary menus and webpages that are dead ends. The casino has the feel of something unfinished. Once it is finished, Jackpot Lounge will look good though.
Jackpot Lounge mobile experience
Jackpot Lounge’s transition to mobile devices is as smooth as the best mobile casinos available in Canada. Fully optimized for the smaller screens and higher resolutions, Jackpot Lounge arguably looks better on a phone or tablet than on a computer. There is no mobile app for the casino though.
Responsible gambling in Jackpot Lounge
Jackpot Lounge has an excellent responsible gambling page. The casino seems hyper-focused on maintaining a safe environment for all of its players, providing them with as many tools and encouragement to use them as possible. Setting personal limits for deposits and session lengths are encouraged during registration and easily set and accessed within the casino. Players can also set reality checks, time-outs, and self-exclusions. Jackpot Lounge provides responsible gambling resources, such as a self-assessment test, links to help organizations, and suggestions for third-party tools. We would like to see loss and wager limits added, but Jackpot Lounge has done a great job here.
We’re hanging a sign on the door: “Work in Progress”
The best way to describe Jackpot Lounge is as a “work in progress.” The casino just doesn’t feel finished. Buttons don’t work. Pages lead nowhere. Details can be hard to uncover. The promotions are few.
But the work it is doing looks to be good. The welcome bonus is a solid one that provides new players with boosts that last across three deposits. We really love the loyalty program at Jackpot Lounge. Usually, casinos offer a convoluted mess of random “benefits,” but not Jackpot Lounge. No, it’s way more straightforward, giving players points that are redeemable for bonus money directly. No more messing about!
We need to see more of that excellent work – like the work the casino has done with its responsible gambling resources, which is fantastic, or its fun collection of online slots – before our Jackpot Lounge review can feel comfortable giving the casino a grade higher than the 72/100 final grade it is currently receiving.
Other casinos to play at in Canada if you like Jackpot Lounge
If you like Jackpot Lounge and want an alternative that is similar, try these fine casinos available in Canada:
Frequently Asked Questions
